Clients In Our Portfolio
Baxter Bioscience - Los Angeles, CA - Production Operations
Supported Clean-in-Place (CIP) CAPEX deployment, GxP validation activities (IQ/OQ/PQ), and quality testing within a regulated manufacturing environment, delivering 3 FTE efficiencies and $200K in cost savings.
Panasonic Automotive Systems of America- Peachtree City, GA - Production Operations
Delivered $400K in operational efficiency and revenue gains through analytics-driven process improvement in Digital Banking and Research & Adjustment operations. Applied business process management as a daily management framework — surfacing customer-impacting issues and driving resolution through data, not intuition
MSC Industrial Supply - Mableton, GA - Warehouse/Logistics
Led capital investment planning for distribution sites, developing financial models and business cases that informed strategic decisions and delivered $5M+ in annual savings.
Houghton/Mifflin International - Carrollton, GA - Industrial Chemical Manufacturing
Led multi-shift union operations, aligning workforce capacity with business objectives to restore on-time delivery performance. Established operating cadences, performance metrics, and accountability frameworks to enhance operational visibility and execution. Directed cross-functional initiatives to eliminate a 3 month backlog, stabilize delivery schedules, and optimize resource planning.
L3 Harris - Greenville, TX - End to End Communications & Assembly Operations
Led cross-functional capital improvement programs to drive regulatory and quality compliance while delivering $5M in cost savings through operational and process optimization.
Bank Of America - Dallas, TX - InfoMart - Back Office and Paper Operations
Delivered $400K in operational efficiency and revenue gains through analytics-driven process improvement in Digital Banking and Research & Adjustment operations. Applied business process management as a daily management framework — surfacing customer-impacting issues and driving resolution through data, not intuition
Kaiser Permanente - Oakland, CA - Enterprise Program Office
Led a shared services integration initiative that generated $11M in incremental revenue and mitigated $2M in compliance risk. Coached a team of five project managers on change management and organizational effectiveness practices, building lasting internal capability
Health Net - Oakland, CA - Client Engagement & Performance Improvement
Drove the commercial and operational transformation of a SaaS-based platform serving a large provider network, achieving 93% adoption and improving customer-facing service levels by 97%. Used analytics and demographic insights to identify market expansion opportunities, shape product strategy, and build the workforce readiness plans that made new capabilities stick. Partnered with sales and operations leadership to link performance outcomes directly to strategic and regulatory priorities.
Blue Shield of California - Oakland, CA - Enterprise Transformation
Built and scaled an enterprise operating model that supported the growth of 250,000+ members and the transformation of four major business portfolios. Stood up a Center of Excellence for Agile and project management, achieving 100% methodology adoption across 3,000+ employees within 90 days. Led quarterly business reviews and financial planning cycles in partnership with Finance, Sales, and Marketing — consistently translating performance data into decisions that moved the business forward.
Partnership Health Plan of California - Fairfield, CA - IT Strategic Initiatives & Program Office Transformation
Led the enterprise program office through a period of significant operational and technology transformation. Oversaw a portfolio of strategic initiatives spanning AI-enabled analytics, IT modernization, and workforce capacity optimization — delivering $22M in cost and portfolio value while reducing operational backlog by 89% in under 60 days. Built the governance infrastructure, executive dashboards, and intake frameworks that gave senior leadership real-time visibility into performance and risk across the portfolio.
Frost’s Entrepreneurial Beginnings
Subway Sandwich Franchisee - Concord, CA - Owner/Operator/CEO/COO/CIO & CTO
He successfully revitalized a drowning location by addressing what mattered most, “The Customers" needs. He achieved this by implementing his frame work addressing Flow impediments through the shop, ensuring Reliable and efficient service to get customer in and out, Optimizing back room operations to deliver product swiftly, Scaling best practices by upskilling his team, and Transforming the brand locations in Concord, CA.
Additional Clients In Our Portfolio
MG3 Service Organization - Dallas, TX - Payment Reliability
Optimized electronic billing workflows through Healow, strengthening payment integrity and billing accuracy through data analysis, performance monitoring, and reporting to support client decision-making. Reduced patient A/R balances by 40% and increased payments received within 30 days by 90%.
Cogni Wallet - San Francisco, CA - Product Support & Excellence
Implemented QA and operational support strategies that enhanced customer experience, reduced issue resolution time by 35%, and improved product operations efficiency while sustaining 95% QA compliance accuracy.
Intra Rx Drugs \- Lynwood, CA - Product Support & Excellence
Optimized Rx claims and e-prescribing operations through Digital Rx and eScript solutions, leveraging value stream mapping to redesign workflows and improve process efficiency.